Procedures (MRI, CT, Ultrasound, etc.): Our Referral Specialist will check with your insurance to see if a prior authorization is needed for the procedure that was ordered. Once that is completed, your order will then be sent to the scheduling department of the Imaging Facility where the procedure will take place. We will then call that scheduling department and schedule the procedure and call you with those appointment details.
Specialist Offices: Our Referral Specialist will send your referral to the specialist that your doctor wants you to have a consult with. Once that referral is sent, we will notify you. That specialist office will then process your referral and reach out to you to schedule an appointment.
Please allow us up to seven (7) business days for your referral to be processed. It could take an additional 7-10 business days for the referral to be processed by the specialist office.
All appointments that you No Show, Cancel, or Reschedule without a 24-hour notice will be charged a $50.00 fee.
After over 35 years of caring for our own inpatients at Memorial Hospital, we have decided to partner with Beacon Adult Hospitalists to collaboratively care for our inpatients at Memorial Hospital. This will take place effective October 1, 2024. Our new collaborative relationship with Beacon Adult Hospitalists will allow us to remain the navigators of our patient’s healthcare in our office-based practice.
This continues our evolution as an independent practice. Our patients continue to have a choice between both St. Joseph Hospital Mishawaka and Memorial Hospital of South Bend. We will collaborate with the emergency department physicians, hospitalists and specialists at both institutions.
Effective immediately, Family Medicine will no longer be participating in the VFC program. Our Medicaid, uninsured and underinsured pediatric patients will need to go to the health department for any needed vaccines.
We will begin our walk-in flu clinic on Tuesday, September 3, 2024. The hours of the walk-in flu clinic are 8:00 – 11:30 a.m. and 1:00 p.m. – 4:30 p.m. Monday-Friday. If you have a scheduled appointment, you can also get the flu vaccine at that time. Any questions regarding the flu vaccine, please send a message through the patient portal or call (574) 234-4016.
Family Medicine is excited to welcome Dr. Natalie Frentz to our practice on February 5, 2024. Dr. Frentz has been in practice since 2007 caring for all ages in family medicine.
Please call our office today to schedule your appointment with Dr. Frentz.
In an effort to increase the efficiency of handling all prescription refill requests we are asking all patients to contact their pharmacy for all refill requests. If you are having trouble reaching your pharmacy, you can send a message through our patient portal. You can access the patient portal through our website at www.individualcareforyou.com. Even if you are out of refills, you can still contact your pharmacy and they will send the prescription refill request electronically to your physician.
This new process will eliminate the need for you to wait on hold to request a refill from one of our staff. Our goal is to refill your prescription within 48 hours Monday through Friday.
CareCredit health, wellness and beauty credit card
Whether it’s a routine checkup or emergency surgery, you shouldn’t have to worry about how to get the best medical care. That’s why we’re pleased to accept the CareCredit healthcare credit card. CareCredit lets you say “yes” to recommend treatment and pay for it in convenient monthly payments that fit your budget.
CareCredit is the healthcare credit card designed exclusively for healthcare services with special financing options.* With CareCredit, you can use your card for all of your follow-up care as well as annual checkups.
Learn more by visiting www.carecredit.com or contacting our office. Ready to apply? Apply Online for your CareCredit card today.
*Subject to credit approval. Minimum monthly payments required. Ask us for details.
All prescriptions are handled during working hours, Monday-Friday, 8:00 a.m. – 5:00 p.m. Please allow 48 hours for processing. If a written prescription is needed, call before coming to the office.